Delivery Policy

This policy sets out the delivery timescales and shipping arrangements applied by our shop.

1. Order Processing

All orders are processed within 1 to 2 working days. This allows time for preparation, quality checking, and transfer of your order to our logistics partners. Orders are not processed at weekends or on bank holidays.

2. Delivery Timescales

Following order processing, average delivery times are as follows:

• Standard delivery: 7 to 12 working days (depending on destination country, time of year, and shipment volume)
• Express delivery (where available): 4 to 7 working days

These timescales are provided for guidance only. They may vary depending on carriers, traffic conditions, customs clearance, or logistical events beyond our control.

3. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number. You can then monitor your delivery progress via the link provided.

4. Potential Delays

Whilst the majority of deliveries meet the stated timescales, certain external factors (customs, high volumes, logistical disruptions, weather conditions) may result in exceptional delays.

In the event of significant delay, you may contact our customer service team at: contact@splendint.com

5. Delivery Address

The customer is responsible for the accuracy of information provided when ordering. In the event of an error in the address provided, we cannot be held liable for non-delivery of the parcel.

6. Lost or Delayed Parcels

If a parcel is declared lost by the carrier or remains without tracking updates for an abnormal period, an investigation will be opened. A replacement or refund may be offered once the investigation is complete, depending on the circumstances.

7. Contact

For any questions regarding delivery, please contact our customer service team at: contact@splendint.com